Within 14 days after receipt of the product, new, unused and undamaged items may be returned together with the corresponding delivery note for the exchange of goods or the credit of the store, subject to the following limitations:
- All returns / changes must be in their original packaging, unused and in conditions of sale.
- Shipping and handling costs are not refundable.
- If an item arrives damaged or defective, you must contact us within 48 hours after receipt. If the box appears damaged upon receipt, do not sign it or accept it and return it to us. We will send you a change or a credit for the item.
- We do not accept returns on the following items: tailor-made, personalized, customized, special order items.
- Only one return per order. We will not accept a return of the change.
- If the item is defective when received by the customer or if there was an error of delivery by Poppy’s Corner Shop, we will refund the shipping cost of the returned parcel, and will send replacement at our expense.
- If an item was damaged during transit, we reserve the right to request a photographic proof of the damage. That is, you may be asked to provide a photo of the damaged item.
All returns require the prior written approval of Poppy’s Corner Shop and a Return Authorization Number, which will be delivered to you. Once you have received the authorization you must send your return within 10 days before it expires. Poppy’s Corner Shop is not responsible for loss or damage of transportation during the return.
To request a refund, follow the steps below:
- Enter My Account / Order History
- In the line of the order you want to return, click on the DATA option.
- Select the products you want to return and the units.
- Detail the reason for your return.
- Click on the button REQUEST A RETURN
You will receive an email response with a return authorization number that must be clearly written on the outside of your package, as well as additional instructions. Any item returned without a Return Authorization number issued by Poppy’s Corner Shop will NOT be processed and will be returned to the customer at the customer's expense.