HOW TO ORDER ON LINE
Making a purchase is easy. Just browse our store and add to the shopping cart
any item(s) you think your dog will enjoy. When you have made your selection,
click on checkout
and you will be asked a few details needed to complete your order. You may also wish to log in as a member.
ORDER STATUS
Orders are normally shipped within 3 business days. After you place your order,
you will receive an email confirmation. You will receive a second e-mail upon
shipment of your order. These e-mails will contain your order number, along
with information to enable you to track the status of your order. You will be
notified instantly of items that are out of stock and given other options
including, if you wish to proceed with the order, an approximate delivery date.
We invite you to email us if your precise option is unavailable and we can
suggest alternatives.
SECURITY AT POPPY’S CORNER SHOP & PAYMENT METHODS
We understand that shopping online can sometimes appear risky. As your credit
card security is our highest priority, POPPY’S CORNER SHOP has taken several
steps to ensure that your payment information is processed confidentially and
accurately. POPPY’S CORNER SHOP server uses Secure Sockets Layer (SSL 128
bits), and advanced encryption technology. SSL is a security technology that
prevents data submitted over the internet from being intercepted and viewed by
unintended recipients.
We accept VISA, MasterCard/EuroCard and American Express. POPPY’S CORNER SHOP works
with La Caixa to ensure the integrity of the payment process. La Caixa is a
leader Spanish Bank in the secure online payment sector.
We accept payment in Euros, Pounds
Sterling or US Dollars.
INFORMATION NEEDED
During the checkout process, you will be asked to provide us with certain
personal information in order to complete the order: name, e-mail, address,
billing address, shipping address, telephone number, credit card and payment
information. We do not share any personal information with any third parties.
Additionally, you may be asked to respond to some survey questions, such as
where you first heard about our website. The questions are totally optional and
are only used to assist us with marketing and improving the shopping
experience. Thank you in advance.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order, please email us. If your order has
already been shipped, just follow the procedures set forth in our RETURN POLICY
below.
RETURN POLICY
If you are dissatisfied with the product you have ordered, you may return it to
us within 7 days of receipt for an exchange, a credit note or a refund. All
items must be returned in an unused condition and in their original packaging.
Returned items should be returned by registered post, as we cannot be held
responsible for postal losses. You will be issued with a credit note,
replacement goods or a refund, as required. Please note that lingerie, toys and
seasonal items are not returnable. We strongly recommend that all toys, and
particularly those that contain squeaks, should be given to pets only under
supervision. We will only give refunds on toys if they can be found to be
defective. Please note also that postage costs are not refundable, unless the
return is a result of our error.
INTELLECTUALPROPERTY
POPPY’S CORNER SHOP is a trademarked name. All customised graphics, icons,
logos etc are property of their respective owners. The use of any pictures
without our prior consent is strictly prohibited. The website and content are
protected by copyright, trademark and other laws. You may not use, reproduce,
modify, distribute nor transmit any materials on the website. Your access to
and use of the website, content, and products are expressly conditioned on your
compliance with these Terms of Use. By accessing or using the website, content,
or products, you agree to be bound by these Terms of Use. Your use of this
website and submission of any order to POPPY’S CORNER SHOP indicates
acceptances of these Terms of Use. The website and content are provided
"as is," without warranty or condition of any kind, either express or
implied. You agree that POPPY’S CORNER SHOP, its directors, officers, employees
or other representatives shall not be liable for damages arising from the
operation, content or use of the website.
